Shipping & Returns
We offer free standard shipping on all orders.
Your order will be charged in Australian (AUD) dollars but will exclude Australian GST (Goods and Services Tax). Because customs policies vary from country to country, international orders may be subject to local customs charges. We cannot mark international orders as a gift as a way of bypassing or reducing customs fees. Any customs, import duties and associated fees are the responsibility of the recipient and are charged once the parcel reaches its country of destination. If goods are above the threshold and customs entry is required, our logistics partner will charge an additional admin handling fee for customs clearance. For more information about your country's custom policies, please contact your local customs office.
With the exception of personalised items, we will attempt to send your goods within 48 hours of cleared payment, excluding weekends and WA public holidays.
Delays may be experienced during the peak seasonal periods of Valentine’s Day, Easter, Mother’s Day, Father’s Day & Christmas. If you need urgent delivery during or within 1 week of these periods please contact us prior to ordering
If you need your order urgently please contact us first so that we can advise of any delays
If an item is out of stock and we expect delays we will notify you within 24hours (excluding weekends).
For personalised items please allow an extra 3-5 days for production, in addition to the shipping times
For most Paypal and Credit Card (excluding e-cheque) order payments are cleared instantly. Bank deposits usually take 2-3 days and personal cheques up to 7 days from receipt.
Please enter your delivery details carefully. If an incorrect address is provided to us or the address is incomplete (i.e. no unit number or business name) and Australia Post is unable to deliver the parcel, you will be required to pay additional postage charges for the order to be redelivered.